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General Information:
We must have a formal order before we can do any work (This includes a
50% deposit required on custom artwork orders).
Need help with your artwork?
We now offer design services. We can assist in proper placement of
your artwork on our template or we can design your entire custom graphic
display....all this at very low cost...click
here for details.
Artwork Procedures:
1. Place formal order with The
Recom Group via phone or fax.
2. Provide deposit (Generally 50% of order) by check or credit card.
3. Provide your formatted artwork. Please see below for instructions on
submitting artwork.
Note:
You can submit your artwork on a compact disc or directly
upload it to our ftp site.
Address for submitting a cd:
The Recom Group
Attn: Graphics Manager
449 Borrego Court
San Dimas, CA 91773
Important: Please be sure to include a copy of your sales
order number and your contact info.
If you would like to upload your artwork directly to our ftp
site, please see directions below.
4. Our
graphics department will contact you regarding your artwork and any
required proof(s).
5. IMPORTANT:
The following is our procedure for handing and processing
your custom artwork order:
An email confirmation will be sent once we receive your
artwork (Reminder, please do not send artwork unless you have
entered a formal order via phone or fax). A PDF proof will be emailed to
you in approximately 1 - 3 business days if your submitted artwork is
usable. If it is not usable (bad file, bad quality or we cannot open
your file etc....) you will be contacted and asked to send new artwork.
A physical proof can be sent upon request for a nominal charge plus
applicable shipping fees. Once written approval of the artwork is given,
the order will be scheduled into production. Production time on small
orders (Under 50 displays, header print only, in stock items) is
approximately 7 to 10 business days. Larger orders (Over 50 displays,
front lip/base or side printing, special order displays) is
approximately 14 business days or more once scheduled. Shipping time is
not included in the production time frame as noted above. All orders are
shipped UPS Ground or Freight Carrier and may be expedited upon request
by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in
writing on our sales order. NO verbal reference or email alone will
guarantee any critical time schedule. ANY critical time schedules must
be confirmed IN WRITING on our SALES ORDER. Customer is responsible to
confirm this. If you receive our sales order and no critical time frame
is noted, we are not responsible even if you discussed this verbally.
Please be absolutely sure to review our sales order confirmation. We do
offer special scheduling, even 24 hour service on some displays at an
additional cost.
If your "Critical
Timeframe" is not written on the sales
order, we will not be responsible for meeting
any time period.
Please submit your actual artwork in the following format:
- EPS format
(Illustrator),
PSD
format (Photoshop), TIFF format
- 300dpi minimum
- ¼” Bleed all around
-
Outlines created for the fonts
- Please no quark files
Using our Display
Templates:
Our templates are created
at full scale. There is no need for measurements on our templates.
Simply create your artwork so that it fits our template. IMPORTANT: Make
sure that your artwork is in a separate layer.
How to upload your
artwork to our ftp site:
We have an ftp site you can upload to:
IMPORTANT: Do not upload your artwork if you have NOT placed a
formal order with us.
Artwork submitted without an order will usually be deleted.
Go to:
ftp://www.recomgroup.com
Upload files
to the “Incoming” folder.
VERY
IMPORTANT: File names cannot have any spaces. For example: “my
artwork.tif” would not upload. It would have to be “myartwork.tif” or
“my_artwork.tif” You cannot upload a "Folder", only actual files.
Do not try an upload your artwork inside a folder.
If you
need any assistance, please don't hesitate to call....(888) 989-1370 or
(909) 599-1370
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